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Frequently asked questions

  • I accidentally entered the wrong details for my order. Am I able to change it?
    We cannot guarantee any order changes, however requests for address changes or order cancelations should be submitted within 30mins and we will do our best to accommodate the request. Please send your request to with the subject line “Change order request” or via our Contact Us form. Be sure to include in the body of the email, the details you used for the order including: Name Email address Phone number Order number For address changes please include the original address submitted and the new address in the body of the email. Please note, weekends, public holidays and high volumes may impact our ability to attend to every request.
  • What payment methods do you accept?
    Payment methods accepted include Credit Card via Stripe. We accept Mastercard, Visa and American Express. Please note any payments made with Stripe may have an added processing fee.
  • I have received a faulty/incorrect item. What do I do?
    We try our best to ensure that all products shipped are correct and without fault, however in the event the item/s you received are found to be faulty or incorrect, simply: contact us ASAP by sending an email to or via our Contact Us form in the body of email or form, oultine in what way the products are damaged, faulty or incorrect. Note items will need to adhere to our Returns Policy. Once the team have reviewed the details, if the products are deemed to be faulty or the wrong item was shipped, once we receive the returned items (including the completed return form) we can: refund you via your original payment method; OR replace the product; OR issue a store credit for 110% of the Purchase Price (excluding posting and shipping costs)
  • What's the benefit of creating an account?
    While you don’t need an account to make a purchase, by creating an account you can get easy access to view all your orders, order status, store order addresses and payment details for faster checkout.
  • How long does shipping take?
    The delivery time window begins from the moment an order is accepted by us and includes a 24 hour period where your items will be processed and dispatched. Please keep in mind that it can take longer during our busy sale periods. We use Australia Post for all of our deliveries. Once your parcel is collected from our warehouse and scanned into the Australia Post depot, Australia Post will email you a tracking number. Expected shipping times are an estimation given to us by the shipping companies and may vary depending on locations. Following is an outline of standard delivery timeframes (indicative only). Express Shipping (Metro 1 business day Standard Shipping (Metro 2-6 business day) Occasionally Australia Post may experience delays which unfortunately is out of our control. Therefore we cannot guarantee delivery times. Delivery times can change depending on the time of the year, holiday periods, weekends and severe weather. Please check for updates on the Australia Post website for a updates on delivery times.
  • What countries do you ship to?
    We ship to all Australian states and territories. While we do not currently ship to any other countries internationally at this time, stay tuned as we are hoping to be able to do so in the near future.
  • Do you deliver to parcel lockers or PO boxes?
    Yes! Simply enter your P.O. box or Parcel Locker details at checkout.
  • COVID 19 delivery delays
    Enter your answer here
  • What is your returns policy?
    Product returns must be within 14 days where the product/s remain in a saleable condition, with: all tags attached in its original packaging return form is completed and submitted Returned products must not be damaged, worn, altered or washed. This includes make-up. or fake tan marks, the smell of perfume or deodorant. View our full Returns Policy here.
  • How do I return my item/s?
    Before creating a return, please ensure all item/s meet the returns eligibility criteria outlined in our Returns Policy. To create a return, visit our Returns Policy page and click on the “Create my return” button.
  • Can I exchange an item?
    Unfortunately we aren’t able to process exchanges. However, we recommend that you request a return via our returns portal and once your return has been processed and your refund / store credit has been issued, if the stock is still available you can reorder the size / item you’d like. Please note, we cannot guarantee availability of products or sizing.
  • Do you do RMN Co eGift cards?
    Yes, we have RMN Co eGift cards available! Our eGift cards are digital and available to purchase via our Gift Card page. Once you have purchased the eGift card, a unique gift card code will be generated and emailed to the eGift card recipient.
  • How do I use my RMN Co eGift card?
    Using your RMN Co eGift card is simple! Select the products you’d like to purchase and go to check out At check out, enter the gift card code (found in the original eGift card recipient email) into the promo code field Then click the Apply button The gift card amount will automatically be applied to your order Please note: if your order amount is greater than the available balance amount covered by your gift card, you will need to use another payment method to make up the difference and complete your order. if your order amount is less than the total available balance amount of your gift card, you will be able to complete your order and any remaining amount on your gift card will remain available for use on your next order.
  • Can I transfer my eGift Card amount to someone else?
    No. Your gift card code is unique to you. We recommend protecting it just like a password.
  • Can I return items purchased with a Gift Card?
    As long as returned items adhere to our returns policy, we will be able to refund you via store credit.
  • I’ve lost my eGift Card code. What do I do?
    No worries, we’d be happy to assist. Simply contact us and we’ll assist you.
  • How long do you have to spend my eGift Card?
    Our RMN Co eGfit card is valid for up to 3 years.
  • How does Afterpay work?
    To pay with Afterpay: Add your items to the cart Select Afterpay as the payment option at the checkout Signup or use your existing Afterpay account Once approved, RMN Co will despatch your order
  • Will I be charged interest on my Afterpay purchase?
    No, there is no interest payable by you if you place an order using Afterpay.
  • What are other terms and conditions I need to be aware of?
    Full Afterpay terms & conditions are available at
  • How often is repayment?
    Afterpay offers your order to be paid in 4 instalments with repayment automatically occuring every 2 weeks.
  • How do I sign up for Afterpay?
    Select Afterpay as your selected payment method and register as you complete your purchase. Alternatively visit the Afterpay website, create an account and once your account has been approved, you can place an order using Afterpay.
  • Where can I find out more about Afterpay?
    If you would like to know more about Afterpay, visit the Afterpay website for a comprehensive list of FAQs & terms. Afterpay’s Privacy Policy which can be found at privacy-policy

Have another question or need more help? Contact us and our team would be happy to help!

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