Question 1

I accidentally entered the wrong details for my order. Am I able to change it?

Accepted Answer

We cannot guarantee any order changes, however requests for address changes or order cancelations should be submitted within 30mins and we will do our best to accommodate the request. Please send your request to contact@rmnco.com.au with the subject line “Change order request” or via our Contact Us form. Be sure to include in the body of the email, the details you used for the order including: 
 
Name 
Email address 
Phone number
Order number 
For address changes please include the original address submitted and the new address in the body of the email.

Please note, weekends, public holidays and high volumes may impact our ability to attend to every request.

Question 2

What payment methods do you accept?

Accepted Answer

Payment methods accepted include Credit Card via Stripe. We accept Mastercard, Visa and American Express. Please note any payments made with Stripe may have an added processing fee.

Question 3

I have received a faulty/incorrect item. What do I do?

Accepted Answer

We try our best to ensure that all products shipped are correct and without fault, however in the event the item/s you received are found to be faulty or incorrect, simply:
contact us ASAP by sending an email to contact@rmnco.com.au or via our Contact Us form
in the body of email or form, oultine in what way the products are damaged, faulty or incorrect. Note items will need to adhere to our Returns Policy.
Once the team have reviewed the details, if the products are deemed to be faulty or the wrong item was shipped, once we receive the returned items (including the completed return form) we can:
refund you via your original payment method; OR 
replace the product; OR
issue a store credit for 110% of the Purchase Price (excluding posting and shipping costs)

Question 4

What's the benefit of creating an account?

Accepted Answer

While you don’t need an account to make a purchase, by creating an account you can get easy access to view all your orders, order status, store order addresses and payment details for faster checkout.

Frequently asked questions

I accidentally entered the wrong details for my order. Am I able to change it?

What payment methods do you accept?

I have received a faulty/incorrect item. What do I do?

What's the benefit of creating an account?